Privacy Policy
Effective date: 22.01.2026
This privacy policy outlines how Weave ("we", "us", "our") collects, uses, stores, and discloses your personal information when you visit our website at https://madebyweave.co/ (the "Website"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this Website, you agree to the collection and use of information in accordance with this privacy policy.
1. Information we collect
1.1 Personal information you provide
When you interact with our Website through our contact forms or newsletter subscription, we may collect the following personal information:
Name (first and last name)
Email address
Project details or enquiry information you voluntarily provide
We only collect personal information that is reasonably necessary for our business functions and to provide you with our services.
1.2 Automatically collected information
When you visit our Website, we automatically collect certain technical and usage information through cookies and third-party analytics tools. This information is anonymised and does not personally identify you. It includes:
Device information: Browser type, operating system, device type
Usage data: Pages visited, time spent on pages, referring websites, IP address
Location data: General geographic location based on IP address
1.3 Third-party data collection
We use the following third-party services that may collect information about your use of our Website:
Google Analytics (GA4): Collects anonymised data about website traffic, user behaviour, and demographics to help us understand how visitors use our Website and improve user experience.
Google Search Console: Monitors our Website's presence in Google search results and collects data about search queries that lead users to our site.
Google My Business: Collects information about how users interact with our business listing on Google, including views, clicks, and direction requests.
Mailchimp: Our contact management and email marketing platform that stores information submitted through our contact form and newsletter subscription to enable us to respond to your enquiries, manage our client relationships, and send occasional updates to subscribers who have opted in.
These third-party services operate under their own privacy policies. We recommend reviewing their policies to understand how they handle your data:
2. Cookies and tracking technologies
2.1 Types of cookies we use
Essential/functional cookies: These cookies are necessary for the Website to function properly. They enable basic features like page navigation and access to secure areas of the Website.
Analytics cookies: We use Google Analytics cookies to collect anonymised information about how visitors use our Website. This helps us analyse traffic patterns and improve our services.
3. How we use your information
We use the personal information we collect for the following purposes:
Service delivery: To respond to your enquiries, provide requested information, and communicate with you about potential projects or services
Marketing communications: To send you our occasional newsletter updates (only if you have opted in)
Client relationship management: To manage and maintain our business relationships with clients and prospective clients
Website improvement: To analyse user behaviour, improve our Website's performance, functionality, and user experience
Business operations: To conduct internal analytics, understand our audience, and make informed business decisions
Compliance: To meet legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect.
4. Disclosure of personal information
We may share your personal information with trusted third-party service providers who assist us in operating our Website and conducting our business. These include:
Contact management and email service providers (Mailchimp) for storing and managing contact form submissions, client communications, and newsletter subscriptions
Analytics providers (Google) for website performance monitoring and analysis
IT service providers for website hosting and maintenance
All third-party service providers are required to:
Handle your personal information in accordance with Australian privacy laws
Use your information only for the specific purposes we authorise
Implement appropriate security measures to protect your data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may also disclose your personal information if required by law, regulation, or legal process, or if necessary to protect our rights, property, or safety.
5. International data transfers
Some of the third-party services we use (such as Google Analytics and Mailchimp) may store or process your personal information on servers located outside of Australia, including in the United States. These services are subject to foreign laws and may be accessed by foreign governments, courts, or law enforcement agencies.
By using our Website, you consent to your personal information being transferred to and stored in countries outside Australia for the purposes described in this privacy policy.
6. Data security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Our security measures include:
Secure data transmission protocols (SSL/TLS encryption)
Access controls and authentication requirements
Regular security assessments and updates
Staff training on privacy and data protection obligations
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law or for legitimate business purposes.
Newsletter subscriptions: Contact information for newsletter subscribers will be retained until you unsubscribe or request deletion.
Contact form enquiries: Information submitted through contact forms will be retained for as long as necessary to respond to your enquiry and maintain business records.
Analytics data: Anonymised analytics data may be retained indefinitely for ongoing website improvement and business insights.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
8. Your rights and choices
Under Australian privacy law, you have the following rights regarding your personal information:
8.1 Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within a reasonable timeframe.
8.2 Correction
If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you have the right to request correction.
8.3 Opt-out of marketing
You can unsubscribe from our marketing emails at any time by:
Clicking the "unsubscribe" link in any marketing email
Contacting us directly at hello@madebyweave.co
8.4 Complaints
If you have concerns about how we handle your personal information, you can lodge a complaint by contacting us using the details below. We will investigate your complaint and respond within a reasonable timeframe (typically 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
8.5 Making a request
To exercise any of these rights, please contact us in writing:
Attn: Privacy Officer
Weave
88 Langridge St, Collingwood VIC 3066
Australia
Email: hello@madebyweave.co
We may require verification of your identity before processing your request to ensure the security of your personal information.
9. Contact us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact using the details above.
Note: This privacy policy was last updated on 22.01.2026.